Elements and Performance Criteria
- Identify need to use defensive techniques.
- Applicable provisions of legislative and organisational requirements relevant to the application of defensive techniques are identified and complied with.
- Factors which might impact on own or others safety are identified and appropriate response procedures evaluated against use of force guidelines.
- Causes of conflict and harmful behaviour are anticipated and appropriate responses to prevent escalation are implemented.
- Alternative response options are assessed for viability and withdrawal options are identified and incorporated into defensive options.
- Personal safety needs are identified and assistance sought from relevant persons as required.
- Apply basic communication and negotiation techniques.
- Effective interpersonal techniques are used to facilitate an effective exchange of information.
- Communication is conducted in a courteous manner and reflects sensitivity to individual social and cultural differences.
- Basic negotiation techniques are used to maintain positive interaction and divert and minimise aggressive behaviour.
- Contradictions, ambiguity, uncertainty or misunderstandings are identified and clarified.
- Factors which might impact on the safety and security of self and others are anticipated and contingency measures are formulated and implemented as required.
- Apply basic defensive techniques.
- Appropriate basic defensive techniques are selected to maintain safety and are applied within use of force guidelines.
- Movements and actions of subject are monitored to anticipate movement and aggressive actions.
- Stance and distance from subject is maintained to maximise ability to apply recognised hold techniques quickly and discontinue contact at cessation of threat.
- Assistance requirements are determined and requested in accordance with organisational procedures.
- The need to restrain, secure or escort subject is established and appropriate response implemented.
- Relevant documentation is completed and securely maintained in accordance with organisational procedures.